Odoo support and customization — not tickets

Behind every installation, engineers with judgment.

Support at most vendors is a mailbox where you write in, someone at first level asks for screenshots and, three days later, your problem reaches whoever can actually solve it. Ours doesn't work that way because it can't: whoever answers is the team that built your system and knows why each decision was made. That changes the kind of conversation — it's about your process, not a generic help article — and it changes what can be done: real customization, work on live production and version upgrades without losing anything.

Bespoke means bespoke

No templates with your logo dropped on top: every customization is cut to your real process, respecting the standard module underneath so that updates remain possible.

Surgery on production

A live system is operated on like an operating room: a test environment, a planned change, a backup beforehand and a way back if something goes wrong. Nobody improvises on the database your company eats from.

Upgrades without drama

Your Odoo moves up a version with its customizations migrated and tested before production is touched. Staying anchored to a five-year-old version is the most expensive debt an ERP accumulates.

Answered by whoever built it

No first level reading off a script. The person replying knows your installation, its integrations and its quirks, so the first answer is already about the problem and not about how to reproduce it.

A real SLA

Response times committed in writing by severity, with a production outage treated as what it is: an emergency. A commitment you can hold us to, not a sales promise.

Guidance, not just repairs

Regular review of how the system is doing, what's actually being used and what's worth improving. Most of the value isn't in fixing what's broken but in finding what you're still not taking advantage of.

Questions we get asked

Who do I talk to when something breaks?

The team that knows your installation. There's no first level filtering: that saves the two or three opening rounds that conventional support spends on explaining what your company does.

Do you work directly on production?

Only when there's no alternative, and always with a backup and a way back. The normal path is to test on a mirror environment, validate it with you and apply the change in an agreed window.

What happens to our customizations on a version upgrade?

They're migrated and tested before production is touched; that work is part of the upgrade, not a surprise that shows up later. It's exactly what keeps a company from freezing three versions behind.

Are response times committed?

Yes, in writing and by severity, with a production outage as top priority. An SLA you can't hold anyone to isn't an SLA: it's a sentence in a sales proposal.

Behind every installation, engineers with judgment.